Grooming Salon Policies & Procedures
Our goal is to provide the safest, most enjoyable grooming experience for you and your pets. We strive to maintain a clean grooming salon and provide the highest standards possible with a stress free seamless process. Please read the following and policies and procedures we have developed to ensure the safety and happiness of your pets while in our care.
ENTERING/EXITING THE SALON– We ask that you please have all dogs on a leash when entering and exiting the salon. This is to ensure the safety of your pet and others. Please do not enter the store and salon using a retractable leash, your dog must be by your side at all times.
BUSINESS BEFORE BEAUTY– Please take your pet to do it’s “business” before we begin ours. We know accidents can and will happen but to ensure cleanliness and safety of all our furry clients we ask that they be given an opportunity to relieve themselves prior to their appointment. If your adult dog soils in the salon, before, during or after the groom there will be a $5.00 charge due to re bathing and drying. Thank you for your understanding.
APPOINTMENTS/LATE ARRIVALS– We provide grooming sessions by appointment only. In order to accommodate each pet in a timely, safe and efficient manner we ask you to be on time. We will only accommodate your grooming appointment no more than 15 min late.
PICK UP PROCEDURE- The grooming process can take up to 3-4 hours depending on your pet’s coat, behavior and size. We make every effort to groom your dog in a timely and safe manner. We ask that you wait for our call or text to pick up your dog. Calling or stopping in will only delay the groom, causing distraction for your pet, which in turn makes it more difficult and dangerous to complete the groom. Our staff cannot always answer your calls if we are handling your pet. Safety is our first priority. Please allow the groomer to perform the groom in a safe, efficient manner.
**Please pick up your dog within 30 minutes of being called.
SALON SAFETY– For the safety of the animals being groomed, as well as the pet groomer, it is asked that you do not interrupt the groomer during grooming. Every effort will be made to insure your pet is groomed as safely as possible, but an excited pet (wiggly) can be dangerous to continue to work on because grooming equipment is sharp and involves scissors and clippers. If you arrive to pick up your pet and it is still being groomed there is a chance your pet will hear or see you, which puts the groomer and your dog at risk for injury and therefore your pet’s grooming session will end unfinished.
NO SHOWS– We require at least a 24 hour cancellation notice prior to your appointment. If you “no show”, you will be required to pay a $25 deposit if you wish to rebook another appointment.
NEW CLIENTS– We now require all new clients to pay a $25 (small dogs) $50 (big dogs) non refundable deposit which will be deducted on grooming day. All new clients receive a text confirmation and a link to complete the required information which secures their appointment time. Failure to complete the required information within 2 days of receiving it will result in canceling the appointment.
MATTED DOGS– Pets with severely matted coats require extra attention. Mats can be very difficult to remove, and may require the pet to be shaved. Mats in an animal’s coat grow tight, and can ultimately damage and tear the animal’s skin, which provides a breeding ground for parasite infestations. These are conditions that cannot be seen or known until after the hair is shaved off. There will be a fee assessed for dogs with matting.
VACCINATIONS– All puppy clients must be up to date on their vaccinations. All clients must show Rabies certificate or titer test date.
FLEAS- If the groomer finds evidence of fleas during the grooming process, the owner will be notified to discuss further treatment. There will be a $10.00 fee for dog’s who are bathed with flea shampoo. Pet’s with an active flea infestation will not be permitted to enter the grooming salon.
SAFETY– For the safety of your pet we do not have other dogs running or playing loose in the salon while grooming is taking place. During your pet’s grooming session he or she will be accompanied by their groomer or groomer’s assistant to an individual suite if they are not being groomed on the grooming table or in the bathing area.
PAYMENT- We accept cash checks and credit card payments. There is a 3.99% transaction fee on all credit card payments.
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